Be respectful to other people in the chat room and do not ’shout’ your opnion on other chatters. You are equally responsible for making the experience of other chatters as plesaent as you want yours to be. Do not be overbearing and do not try to ‘run’ the chat. Don’t expect other chatters to chat on the topic you want to chat. Let them decide on their own. This would end up in you being labeled a bully and other chatters to avoid you.
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Be kind to any newcomers to chatting. They are normally not aware of what to do and will be indecisive in what to say. You should be friendly and be sure to make them feel welcome to the chat room. They would need some time to learn the language of the chat.
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If you use a live chat application for business, make sure that you carry out a quality check regularly to maintain a standard. This can be done easily especially since most of the live chat applications allow the conversations to be stored as transcripts.
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Set your status to make it clear to the other person if you would be available to chat. Posting your status as ‘available’ when you are ‘away’ from the screen, may end up making someone wait for you to respond to them. Keeping this in mind when using a live chat application will help you to increase your sales.
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Make sure that you end the IM conversation such that the other person is aware of it. It might have ended for you, but the other person may still be sitting in front of the computer screen waiting for your response. In case of a business conversation, sum up the points discussed and after asking if any more queries are pending, thank them and take your leave.
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Think twice before hitting the enter button. Once sent, it is difficult to think about the message and you might end up insulting the other person. IM conversation that is getting heated should either be reconvened or broken up for a later time. Best would be to finish the conversation face to face or on a phone.
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Avoid sharing personal and confidential information in instant messaging and live chat applications. These are not very secure applications. Before sending such information, check the application for security details.
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Do not ask questions which may be considered confidential or personal. Try to avoid such questions till you know the other person better. If you ask too many personal or confidential questions, you might end up scaring the other person away.
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It is advisable to use the standard fonts, colors and sizes. This is especially true in case of business conversations. What you think of as nice may end up being a nuisance for the other person. Therefore, think twice before using a loud font/color.
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There are cultural and personal differences which is why you should keep the use of humor to a minimum. This would help you to avoid uneasy situations. What may seem humorous to you may end up hurting the other person.
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When in a professional conversation online, try to avoid using any jargon, abbreviations and slang. These might help you in reducing the keystrokes, but come across as unprofessional. It would be a bigger problem, if the person is unaware of the lingo you are using.
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It is advised that you give the person you chat with your full attention. If you are carrying out multiple conversations at the same time, you might either miss out an important point raised by the person you are chatting with or may end up insulting him.
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Do not be judgmental. If the other person sounds curt and abrupt, it is no reason for you to behave in a similar fashion. The person may be new with chatting and not know all the rules of chatting. You should try and follow all the courtesies even if the other person is not showing any.
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Give the other person to respond to your queries. If you bombard the other person with too many questions, before they have had time to respond to your query, they might be put off. The other person may not be as fast at typing as you are, so give the other person some time to respond.
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Be sure to limit your message to a minimum number of words, which can get your message across. The person reading the message may not have the time or patience to read through a long message. You’re your messages brief and to the point.
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If you are talking with a business client, make sure that you know what you wish to discuss. It is beneficial if you have all the required data with you before you begin chatting. This becomes more important when the other person is short on time and can be the difference between the deal closed or lost.
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Before starting to talk with an online, make sure that they are free to talk at the given time. Their being online does not imply that the person is free to chat with you. What you have to share might be important but it is essential for the other person to be free.
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It is good manners to introduce yourself, if you are chatting with a prospective customer in live chat. This is especially true if the screen name that you use does not reflect your name. Try to be as professional as possible in your chat.
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Choose your screen name for chatting with caution. Keep your screen names different for your casual and business contacts. Since first impressions are lasting, try to keep it as formal as possible. Follow the same criteria for the photo to go with your profile.
